Contact Us

Email: support@novyrie.com
Hours: Mon–Fri, 9am–6pm ET
Response: ~24 hours

Questions, partnerships, or press? Transmit your message, our team replies within 24 hours.

For media kits and collaboration requests, include links and timelines so we can fast-track your inquiry.

Order status & tracking

Once your order ships, you’ll receive a tracking link via email/SMS. If you can’t find it, drop your order # here and we’ll resend it.

Returns & exchanges

We offer a 30-day return window. Share your order # and reason and we’ll guide you through a fast resolution.

Device questions

Ask us about usage, modes (red/blue/compress/ems), or results—include your skin goals for tailored guidance.